1. Who these terms apply to
These Terms & Conditions (“Terms”) apply to business services ordered through forgenovanest.com. ForgeNovaNest is operated by Sveresa Tmi, Business ID 3592316-3, Espoo, Finland (“ForgeNovaNest”, “we” or “us”).
Main-site ForgeNovaNest services are offered for business or professional purposes. By ordering, you confirm that the purchase is being made for a business or professional purpose and that you may act for the business named in the request. We do not knowingly accept a main-site service order for a private consumer purpose unless this is expressly agreed in writing before payment.
Digital products bought through learn.forgenovanest.com use separate Store Terms and any product-specific licence.
Nothing in these Terms removes a legal right that cannot be limited by contract. If mandatory consumer law applies to a particular purchase despite the business-purpose model, it takes priority over any conflicting part of these Terms.
2. How an order is agreed
Sending a request does not create an order. We may accept it, ask for more information or decline it.
Before payment, we confirm the important project details in writing. This may include the deliverable, intended use, source information, format, timing, price and any included review or revision.
An order is agreed when we have confirmed the scope and the required payment has been completed and verified, unless we clearly agree another arrangement in writing.
If the service page, these Terms and the written project summary say different things, the written project summary comes first, then these Terms, then the service page. A client’s own standard purchasing terms apply only if we accept them in writing.
3. What is included
Each service has its own page or written description. The written project summary confirms what is included in the individual order.
Anything not included in the confirmed scope is extra work. We will not add an extra fee or expand the project without first explaining the change and receiving written agreement.
Internal production materials, including prompts, MASTER templates, route boards, unused drafts, intermediate renders and access to our production tools, are not included unless the written scope says otherwise. For a website service, the final website files expressly included in the confirmed delivery package are client deliverables and are not treated as excluded internal working materials.
We may decline work that is unlawful, misleading, unsafe, abusive, discriminatory, outside the service or dependent on claims that cannot be supported.
Where a website package includes standard privacy, cookie or other legal-page drafting, it is prepared from the confirmed website tools and information supplied for the project. It is not bespoke legal advice, and the client remains responsible for business-specific legal or regulatory requirements that have not been disclosed to ForgeNovaNest.
4. Price, payment and tax
The price for an order is the price shown in the confirmed written scope or payment page at the time of purchase. Applicable VAT or other tax is shown separately where required.
Once an order has been accepted and paid, the agreed price will not change unless the client asks for extra work and accepts the added price in writing.
Main-site services are normally paid before project-specific work begins. Payments may be processed by Stripe or another payment provider shown at checkout. We do not receive or store full payment-card details.
The client is responsible for giving accurate billing and tax information. If an obvious pricing or checkout error is found before work begins, we will explain it and either offer the correct price or refund the payment.
5. What the client must provide
The client is responsible for the information, instructions and materials supplied for the work.
- Provide information that is current, accurate and sufficient for the agreed service.
- Make sure you have the right to share and use all names, logos, images, recordings, claims and other materials.
- Do not send passwords, card details, national identity numbers, confidential customer lists or unnecessary sensitive personal data.
- Do not ask us to invent company policies, legal requirements, qualifications, results, testimonials or other facts.
- Review factual and legal claims before publishing the final work.
- Reply within any review or clarification period stated in the project email.
If important information is missing, inconsistent or outside the agreed scope, we may pause the project until the issue is resolved. The delivery target also pauses during that time.
6. AI and third-party tools
We may use AI-assisted tools, synthetic presenters or voices, licensed media, payment providers, hosting services and other third-party tools where they are suitable for the agreed work.
These tools can make mistakes or become temporarily unavailable. We review project outputs, but the client must also check names, facts, wording, pronunciation and other important details during any included review stage.
A preference for a presenter, voice, age, general appearance or background will be considered where practical. It is not guaranteed unless it is clearly confirmed in the written project scope. The exact production tools and technical method normally remain our choice, subject to the confirmed scope and any agreed privacy, licensing, data-handling or client-specific restrictions.
A synthetic presenter or voice must not be used to pretend that a real person has spoken, approved or endorsed something when that is not true.
Third-party tools have their own terms, licences and technical limits. We may replace one tool with another when reasonably needed, provided that this does not materially reduce the confirmed deliverable or conflict with agreed privacy, licensing, data-handling or client-specific restrictions.
Hosting and referral recommendations
For website projects, the client normally purchases and controls the domain and hosting account directly. ForgeNovaNest does not become the hosting provider, reseller, billing provider or ongoing hosting-support provider unless a separate written service expressly says otherwise.
ForgeNovaNest may recommend optional third-party services and may receive a referral commission where this is disclosed. The client contracts with the third-party provider directly and remains free to choose another compatible provider. A referral does not make ForgeNovaNest responsible for the third party's service, availability, billing, terms or support.
7. Review, revisions and approval
The service page or written project summary states whether a review or revision is included and how many are included.
Where a revision is included, the client must normally send one clear, combined list of requested changes within the stated review period. The revision must stay within the agreed purpose, audience, message, language, format and source information.
A new concept, audience, main message, language, format or other major change is new work unless the change is needed because we did not follow the confirmed scope.
A preview or watermarked review file is for private review only. It may not be published, used in advertising, sold or distributed as a final file.
Approval must be given clearly in writing. After approval, further creative changes are not included. A wrong file, corrupted file or other technical delivery problem will still be corrected.
8. Delivery and file access
The service page or written project summary gives the expected delivery time. Unless a fixed deadline is expressly agreed, it is a good-faith target rather than a guarantee.
Delivery is normally made by email, private link or downloadable file. The client is responsible for giving a working email address and checking filtered or spam folders.
Review and download links are temporary unless we say otherwise. The delivery email may state a deadline for responding or downloading the final file. The client should download the final file promptly and keep its own backup.
If the client does not respond after a reasonable reminder, we may pause or close the project and remove temporary links. Reopening a closed project may require a new fee if work, files or licences must be recreated.
Illness, provider outages, platform restrictions or other events outside reasonable control may delay delivery. We will give a revised estimate where reasonably possible.
Website launch
Where standard static launch is included, it covers placing the confirmed website package on compatible new or empty hosting controlled by the client, checking the public URL and correcting technical errors caused by the supplied website files. Existing-site migration or removal, mailbox or email work, complex DNS or server administration, custom backend work and ongoing hosting or maintenance are not included unless confirmed separately in writing.
Launch may be paused if the required domain, compatible hosting, public contact details, form credentials or other launch information have not been supplied or confirmed. A delay caused by missing or incompatible client infrastructure does not by itself mean that the website production work is late or incomplete.
9. Cancellation and refunds
Before project-specific work begins
If the client cancels before project-specific work begins, we will refund the payment in full. Project-specific work may include detailed source review, writing, asset selection, production setup, paid generation, editing or other work made for that order.
After project-specific work begins
If the client cancels after work begins, a full refund is not automatic. We may keep a reasonable part of the price for work already completed and third-party costs that cannot be recovered. Any fair amount relating to work not performed will be refunded.
If the client is unhappy with the work
If a review or revision is included, it must normally be used first. The client should explain the problem clearly and give us a reasonable chance to correct it.
A change of taste, plan or preferred creative direction does not by itself create a refund right when the work follows the confirmed scope.
If our work clearly fails to follow the confirmed scope, contains an important error caused by us or leaves out an expressly agreed item, we will first correct the problem. If the important problem cannot reasonably be corrected, we will give a fair partial or full refund based on the affected part of the service.
After approval
Written approval means the client accepts the reviewed work for final delivery. A later change of mind or decision not to use the work does not create a refund right. This does not remove the right to have a hidden technical delivery problem or incorrect final file corrected.
If we cannot complete the service
If we cannot complete the confirmed service, we will refund the amount paid for the part that was not delivered. If nothing usable can be delivered, we will normally provide a full refund.
Refund method
Approved refunds are normally returned to the original payment method, including the related tax amount where applicable. Banks and payment providers may need additional time to complete the refund.
10. Digital products
Digital products sold through the ForgeNovaNest Learn store are covered by the separate Store Terms, the product page and any product-specific licence.
Those documents explain delivery, access, permitted use, support, withdrawal and refund rules for the relevant digital product. Main-site service terms do not replace them.
11. Ownership and permitted use
The client keeps ownership of materials it supplied. The client gives us permission to use those materials only as needed to assess, create, revise, deliver and administer the agreed work.
After full payment and final delivery, the client may use and publish the final deliverable for the business purpose confirmed in the project scope. For a website project, this includes the right to host, copy, update, modify and maintain the delivered website files for the client's own business purposes, including through another service provider.
This does not transfer ownership of our methods, MASTER templates, prompts, internal working files, production process or software. Third-party elements such as stock media, fonts, libraries, synthetic-presenter assets or voice assets remain subject to the applicable provider terms or licences; the client receives only the rights needed to use them as part of the delivered work where those rights are available.
The final deliverable may not be resold as a template, stock asset, competing product or service for unrelated third parties unless we agree otherwise in writing.
We will not publicly use the client’s name, logo, project, final deliverable, testimonial or case study without written permission.
12. Privacy and confidentiality
We process personal data as explained in our Privacy Policy. Service messages, review links, approvals and delivery are normally handled by email.
We use private project information only for providing and administering the service, unless the client gives permission for another use or the law requires disclosure.
We may share the minimum information needed with service providers that help us process payment, host files, communicate or produce the agreed work. Their relevant data handling is explained in the Privacy Policy.
13. Results and responsibility
We promise to provide the work described in the confirmed scope. We do not promise a particular number of views, leads, sales, rankings, approvals, conversions, revenue or any other business result.
The client remains responsible for the final decision to publish or use the work and for checking legal, factual, regulatory and industry-specific claims. We do not provide legal, tax, medical, employment or regulatory advice unless that is separately agreed with a suitably qualified provider.
We are not responsible for changes made by the client or another person after delivery, use outside the agreed purpose, failure to download and back up a file, or unlawful or misleading use of the work.
For a business purchase, we are not responsible for indirect losses such as lost sales, lost profit, lost opportunities, loss of goodwill or business interruption, unless the law requires otherwise. To the maximum extent permitted by applicable law, our aggregate liability arising from a paid business service is limited to the amount paid for that service.
These limits do not apply where the law does not allow them, or to loss caused intentionally or by gross negligence.
14. Changes, disputes and contact
We may update these Terms for future orders. The version in force when an order is accepted continues to apply to that order unless both sides agree otherwise or the law requires a change.
We may pause or end a request or project because of fraud, abuse, threats, unlawful content, infringement, serious misrepresentation or another serious breach of these Terms. Any refund is then handled under section 9 and applicable law.
These Terms are governed by Finnish law. If a problem arises, both sides should first try to resolve it through clear written discussion. For business purchases, an unresolved dispute is subject to the jurisdiction of Länsi-Uudenmaan käräjäoikeus (District Court of Länsi-Uusimaa), Finland, unless mandatory law requires otherwise. Mandatory consumer choice-of-law and jurisdiction rules remain unaffected where they apply.
Questions or complaints may be sent to info@forgenovanest.com.
Operator: Sveresa Tmi, Business ID 3592316-3, Espoo, Finland.
Brand: ForgeNovaNest.